Privacy Policy
Last updated: 5 February 2026
1. Introduction
Outdoor Living Designs Limited, trading as Montpellier Outdoor Living ("we", "our", or "us") is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, and protect your information in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller:
Montpellier Outdoor Living
(Outdoor Living Designs Limited)
16-17 Montpellier Arcade
Montpellier Street
Cheltenham, GL50 1SU
United Kingdom
Company Registration Number: 16994062
2. Information We Collect
We collect and process the following types of personal data:
2.1 Information You Provide
- Contact Details: Name, email address, telephone number, postal address
- Design Consultation Information: Property details, design preferences, project requirements
- Transaction Data: Purchase history, payment information (processed securely by payment providers)
- Correspondence: Communications with us via email, phone, or in-person meetings
2.2 Information Collected Automatically
- Website Usage: IP address, browser type, pages visited, time spent on pages
- Cookies: See our Cookie Policy for details
- Device Information: Device type, operating system, unique device identifiers
3. How We Use Your Information
We process your personal data for the following purposes:
- Design Consultations: To arrange and conduct design meetings and provide quotations
- Order Fulfillment: To process orders, arrange delivery, and provide installation services
- Customer Service: To respond to inquiries, provide support, and handle complaints
- Marketing: To send promotional materials (with your consent)
- Legal Compliance: To comply with legal obligations and protect our legitimate interests
- Website Improvement: To analyze usage and improve our website and services
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract Performance: To fulfill our contractual obligations to you
- Consent: Where you have given explicit consent (e.g., marketing communications)
- Legitimate Interests: For business operations, fraud prevention, and service improvement
- Legal Obligation: To comply with applicable laws and regulations
5. Data Sharing & Third Parties
We may share your personal data with:
- Product Manufacturers: To process orders and arrange delivery/installation
- Installation Partners: Professional installers and contractors (with your consent)
- Payment Processors: Secure third-party payment gateways (we do not store card details)
- Delivery Companies: For product shipment and logistics
- Professional Advisors: Lawyers, accountants, and insurance providers
- Law Enforcement: When legally required or to protect our legal rights
We do not sell your personal data to third parties for marketing purposes.
6. International Transfers
Some of our product manufacturers may be based outside the UK/EEA. Where we transfer personal data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the UK Information Commissioner's Office.
7. Data Retention
We retain your personal data for the following periods:
- Transaction Records: 7 years (for tax and accounting purposes)
- Design Consultation Records: 3 years from last contact
- Marketing Consent: Until you withdraw consent or 3 years of inactivity
- Website Analytics: 26 months
After these periods, we securely delete or anonymize your data unless longer retention is required by law.
8. Your Rights
Under UK data protection law, you have the following rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data (subject to legal obligations)
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a machine-readable format
- Right to Object: Object to processing based on legitimate interests or for marketing
- Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
To exercise your rights, please contact us using the details provided below.
9. Cookies
Our website uses cookies to improve your browsing experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
You can manage cookie preferences through your browser settings.
10. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These include encryption, access controls, secure servers, and regular security audits. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
11. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
12. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. The "last updated" date at the top of this page indicates when the policy was last revised.
13. Contact Us
If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:
Montpellier Outdoor Living
(Outdoor Living Designs Limited)
16-17 Montpellier Arcade
Montpellier Street
Cheltenham, GL50 1SU
United Kingdom
14. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk